Billing Plans Comparison
Compare Starter, Pro, Business, and Custom plans — limits, features, and pricing.
Billing Plans & Features
Plan Overview
StatusApp offers flexible pricing tiers designed to scale with your monitoring needs. All plans are configured dynamically through our platform, allowing for customization to meet specific requirements.
Available Plans
Starter Plan
Best For: Small teams getting started with monitoring
Core Features:
- Monitor count based on plan configuration
- Check intervals starting at 60 seconds minimum
- Multi-region monitoring from configured locations
- Data retention based on plan settings
- Team member seats included
Notification Channels:
- Email alerts (included on all plans)
- Slack integration (plan-dependent)
- Additional channels based on plan tier
Key Capabilities:
- HTTP/HTTPS website monitoring
- Ping (ICMP) monitoring
- DNS record monitoring
- Heartbeat/CRON monitoring
- Domain monitoring
- SSL certificate monitoring
- API access
Professional Plan
Best For: Growing companies with multiple services
Everything in Starter, plus:
- More monitors
- Faster check intervals (30 seconds minimum available)
- More monitoring regions
- Extended data retention
- More team members
Additional Features:
- SMS notifications
- All notification integrations (Discord, Telegram, etc.)
- PagerDuty integration
- OpsGenie integration
- Custom webhooks
- API monitoring with authentication
- Port/TCP monitoring
- GraphQL monitoring
- Performance metrics
- Custom domains for status pages
Business Plan
Best For: Organizations with SLA requirements
Everything in Professional, plus:
- Higher monitor limits
- Faster check intervals (10 seconds minimum)
- All monitoring regions
- Extended data retention (1 year)
- Larger team capacity
Enterprise Features:
- Advanced analytics
- Custom dashboards
- Scheduled reports
- Maintenance windows
- Incident management
- Escalation rules
- Root cause analysis
- Performance budgets
- SLA tracking and compliance
- Role-based access control (RBAC)
Enterprise Plan
Best For: Large organizations with complex requirements
Everything in Business, plus:
- Unlimited monitors
- Custom check intervals (as low as 5 seconds)
- Unlimited data retention
- Unlimited team members
Premium Features:
- SSO/SAML authentication
- Audit logs
- White-labeling
- Private monitoring locations
- Dedicated account manager
- Priority support
- Custom SLA
- Onboarding and training included
Custom Plan
Best For: Organizations needing tailored solutions
Our Custom Plan allows you to configure exactly what you need:
Configurable Options:
- Number of monitors
- Team member seats
- Check interval minimums
- Data retention period
- Number of status pages
Feature Add-ons:
- SMS alerts
- Slack integration
- Priority support
- Custom domains
- Multi-region monitoring
- API access
Feature Comparison
Monitoring Capabilities
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Website/HTTP Monitoring | Yes | Yes | Yes | Yes |
| Ping Monitoring | Yes | Yes | Yes | Yes |
| DNS Monitoring | Yes | Yes | Yes | Yes |
| Heartbeat/CRON | Yes | Yes | Yes | Yes |
| Domain Monitoring | Yes | Yes | Yes | Yes |
| SSL Certificate | Yes | Yes | Yes | Yes |
| API Monitoring | Plan-based | Yes | Yes | Yes |
| Port/TCP Monitoring | Plan-based | Yes | Yes | Yes |
| GraphQL Monitoring | Plan-based | Yes | Yes | Yes |
| Server Monitoring | No | Plan-based | Yes | Yes |
Notification Channels
| Channel | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Yes | Yes | Yes | Yes | |
| Slack | Plan-based | Yes | Yes | Yes |
| Discord | Plan-based | Yes | Yes | Yes |
| Telegram | Plan-based | Yes | Yes | Yes |
| SMS | No | Yes | Yes | Yes |
| PagerDuty | No | Yes | Yes | Yes |
| OpsGenie | No | Yes | Yes | Yes |
| Microsoft Teams | Plan-based | Yes | Yes | Yes |
| Custom Webhooks | Plan-based | Yes | Yes | Yes |
Analytics & Reporting
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Basic Analytics | Yes | Yes | Yes | Yes |
| Performance Metrics | No | Yes | Yes | Yes |
| Advanced Analytics | No | No | Yes | Yes |
| Custom Dashboards | No | No | Yes | Yes |
| Scheduled Reports | No | No | Yes | Yes |
| Filter Templates | No | No | Yes | Yes |
Operations
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Public Status Pages | Yes | Yes | Yes | Yes |
| Custom Domains | No | Plan-based | Yes | Yes |
| Maintenance Windows | No | No | Yes | Yes |
| Incident Management | No | No | Yes | Yes |
| Escalation Rules | No | No | Yes | Yes |
| Root Cause Analysis | No | No | Yes | Yes |
| SLA Management | No | No | Yes | Yes |
Team & Security
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Team Members | Limited | More | Many | Unlimited |
| Role-Based Access | Basic | Basic | Full RBAC | Full RBAC |
| API Access | Yes | Yes | Yes | Yes |
| SSO/SAML | No | No | No | Yes |
| Audit Logs | No | No | No | Yes |
| White-Labeling | No | No | No | Yes |
Support
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Support Level | Standard | Standard | Priority | Dedicated |
| Dedicated Account Manager | No | No | No | Yes |
| Onboarding | No | No | No | Yes |
| Training | No | No | No | Yes |
Rate Limits by Plan
API rate limits are enforced per hour:
| Plan | API Requests/Hour |
|---|---|
| Starter | 1,000 |
| Professional | 5,000 |
| Business | 10,000 |
| Enterprise | 100,000 |
Monitor Types by Plan
Available on All Plans
- WEBSITE - HTTP/HTTPS website availability
- PING - ICMP connectivity checks
- DNS - DNS record monitoring
- CRON/Heartbeat - Scheduled job monitoring
- DOMAIN - Domain expiry and health
- SSL_CERT - SSL certificate expiration
Professional and Above
- API - REST API monitoring with authentication
- PORT - TCP/UDP port monitoring
- GRAPHQL - GraphQL endpoint monitoring
Business and Above
- SERVER - Server metrics and health monitoring
Check Intervals
Minimum check intervals vary by plan:
| Plan | Minimum Interval |
|---|---|
| Starter | 60 seconds |
| Professional | 30 seconds |
| Business | 10 seconds |
| Enterprise | 5 seconds (or custom) |
Recommended Intervals:
- Critical Production Services: 30-60 seconds
- Standard Production: 2-5 minutes
- Non-Critical Services: 5-15 minutes
- Heartbeat/CRON Jobs: Match your job schedule
Data Retention
How long historical data is kept:
| Plan | Retention Period |
|---|---|
| Starter | 30 days |
| Professional | 90 days |
| Business | 1 year |
| Enterprise | Unlimited |
What's Retained:
- Check results and response times
- Incident history and logs
- Performance metrics
- Analytics data
- Audit logs (Enterprise)
Status Pages
| Plan | Status Pages | Custom Domains |
|---|---|---|
| Starter | 1 | No |
| Professional | 3-5 | Plan-based |
| Business | Unlimited | Yes |
| Enterprise | Unlimited | Yes |
Status Page Features:
- Public or private visibility
- Custom branding (logo, colors)
- Monitor grouping
- Subscriber notifications
- Incident communication
- Uptime history display
Team Members & Roles
Included Seats
| Plan | Team Members |
|---|---|
| Starter | 1-5 |
| Professional | 5-25 |
| Business | 25-100 |
| Enterprise | Unlimited |
Role Types
| Role | Description |
|---|---|
| OWNER | Full access, billing control |
| ADMIN | Manage team, all resources |
| MEMBER | Create and manage monitors |
| VIEWER | Read-only access |
Billing Cycles
Available Options
- Monthly: Pay month-to-month
- Annual: Save with yearly billing
- Biennial: 2-year commitment discount
- Triennial: 3-year commitment discount
Annual Discount
Annual billing typically saves 10-20% compared to monthly billing.
Custom Plans
For organizations that need a tailored solution:
Configurable Quantities
- Number of monitors (10-1000+)
- Team member seats (3-unlimited)
- Check interval minimum (5-300 seconds)
- Data retention period (30 days - unlimited)
- Status page count (1-unlimited)
Add-on Features
Each feature can be enabled independently:
- SMS notifications
- Slack integration
- Priority support
- Custom domains
- Multi-region monitoring
- API access
Pricing
Custom plan pricing is calculated based on:
- Base quantity selections
- Enabled features
- Billing cycle discount
Contact sales for a custom quote.
Choosing the Right Plan
Starter Plan
- Just getting started with monitoring
- Small team (1-5 people)
- Basic alerting needs
- Limited budget
Professional Plan
- Growing monitoring needs
- Need advanced integrations
- Multiple notification channels
- API monitoring requirements
Business Plan
- SLA requirements
- Large team (25+ people)
- Compliance needs
- Advanced analytics
- Incident management
Enterprise Plan
- Large organization
- Complex security requirements
- SSO/SAML needed
- Dedicated support required
- Custom integrations
Upgrading & Downgrading
Upgrading
- Instant access to new features
- Prorated billing for remainder of cycle
- No data loss
- Existing configurations preserved
Downgrading
- Takes effect at next billing cycle
- Features exceeding new plan limits will be disabled
- Data retention adjusts to new plan limits
- Monitors exceeding limits will need to be removed
Custom Plan Changes
Custom plan configurations can be modified:
- Add monitors or team members
- Enable additional features
- Adjust check intervals
- Extend data retention
Billing & Payment
Payment Methods
- Credit/Debit Card
- Bank Transfer (Enterprise)
- PayPal
- Stripe
Invoice Access
Access invoices at Settings > Billing:
- View payment history
- Download PDF invoices
- Update billing details
Billing Address
Required for invoicing:
- Company name (for business accounts)
- Billing address
- Country
- VAT number (if applicable)
Account Status
Your account can have the following statuses:
| Status | Description |
|---|---|
| ENABLED | Normal active account |
| DISABLED | Account disabled (payment issues) |
| ON_HOLD | Temporarily suspended |
| ARREARS | Payment overdue |
| CLOSED | Account permanently closed |
Next Steps
- Billing FAQ - Common billing questions
- Getting Started - Set up your first monitor
- Team Collaboration - Manage your team
- API Reference - Programmatic access
Start monitoring in 30 seconds
StatusApp gives you 30-second checks from 35+ global locations, instant alerts, and beautiful status pages. Free plan available.